Voice has quickly become ubiquitous with consumers across the globe. It’s on our phones, in our homes, in our workplaces, in our cars - even on our wrists.
So how are people using voice?
A lot of it at the moment is still simple commands; playing music, digesting the news, checking the weather, setting reminders, getting answers to questions, and so on.
According to Google, 72% of people who own voice-activated speakers say that their devices are indeed used as part of their daily routines.
Voice enables people to more easily multitask. It allows people to do things faster than other devices and it provides instant answers to their questions.
Consumers haven’t just bought into voice. It’s become firmly embedded within their lives; 65% of people who own an Amazon Echo or Google Home can’t imagine going back to the days before they had a smart speaker.
And this is just the beginning of the voice revolution.
Consider how young voice is compared to other well established channels like web and mobile. Sure, IBM was playing around with voice as far back as the early 60s, but it’s only the last few years that the technology has fallen into the hands of consumers.
Siri was launched in 2011, Alexa in 2014, Cortana in 2015, and Google Assistant in 2016.
The question remains: what does tomorrow have in store?